I don’t know if you recall, but a while ago I was reviewing that intriguing Gtech cordless vacuum cleaner everybody was talking about a couple of years ago. I guess Shark had its own plans and built a unit that has a similar structure. As you see, this producer uses the same concept as Gtech: it placed the motor, together with the bin and the entire suction mechanism in the head nozzle. The Shark Rocket Powerhead models have many of the features you would usually want in dry-surface canister vacuums. These vacuums are lightweight, efficient, versatile and easy to maintain. With four models to choose from, I’m pretty sure you can find the right Rocket Powerhead vacuum for your home. But let’s not jump into any conclusion. Here’s what you’ll learn in the following couple of minutes:
- the full specs of the Powerhead
- what are the differences between the 4 Powerhead models
- how good is the Rocket Powerhead compared with the Rocket HV320 series
- where to find it on sale
Appearance
Specifications
| Suction power | Shark's "Never Loses Suction" technology sets the AH400, AH401, AH452 and AH452W Rocket Powerhead models apart from the run-of-the-mill bargain vacuum cleaners. Each model uses single-cyclone power to pull dirt from the air to keep the filters from becoming clogged. In turn, this allows the vacuum's suction power to not lose its strength over time. Every model can be set to a LO or HI setting, so you can control the speed of brushroll according to what surface and mess you want to clean. The LO setting is great for area rugs and hard floors while the HI setting is ideal for carpets, particularly those that that are in dire need of a deep clean. |
| Input power | The input power of the Shark Rocket Powerheads is decent for a stick vacuum. Since all models have the same motor, they also have the same consumption: 600 watts. This means that these vacuum cleaners have an energy efficient motor, which enhances the strength of its suction through concept and design. |
| Dust capacity | Although this vacuum cleaner is compact, it can hold a surprising amount of dust and dirt in its canister. Every model has a 0.20 gallon dust bin that is simple to take out and empty. As soon as the dirt reaches the “MAX Fill” line, all you need to do is use your foot to press down on the dust cup release foot pedal located over the vacuum's left wheel. This release pedal will make the the cup instantly pop up. Then, lift the cup off the vacuum's platform, walk it over to the garbage can and press the cup's “empty” button to release dirt and dust out of the cup's bottom. Putting the bin back in is a snap too - place the bin on the platform, lay it down on the nozzle, and press the bin at its center until it clicks. |
| Filtration system efficiency | All Shark's Rocket Powerhead vacuums have a dual-filter system to minimize the amount of harmful, fine dust blown back into the breathable air, which is a fantastic feature if someone in your house has airborne allergens or asthma. Both of the filters are washable, saving you money on replacement filters. While you can purchase additional filters, Shark makes them to last as long as the vacuum does. In order to get full use from the filters, Shark recommends that you clean the pre-motor foam-and-felt filter once per month and the post-motor filter only once per year. You can access the pre-motor filter at the dust cup by pressing the latch marked "filter access". The post-motor filter is located at the top of the vacuum's floor nozzle. All you need to do is rinse them off and let them completely air dry before putting the filters back in the vacuum. |
| Weight and Dimensions | Regardless of which Rocket Powerhead model you choose, its low weight of 9 pounds makes it light to carry. It's 12.6 inches deep and 12.2 inches wide. It stands at 45.3 inches tall, which makes it easy to store when not in use. The models have a 10.6-inch cleaning path that is wide enough to pick up a lot of dirt in one pass while narrow enough to fit in tight places. |
| Warranty | Shark gives every Rocket Powerhead a five-year limited warranty. This is a long period of protection in comparison to other leading brands of vacuum cleaners, many of which only offer a one-year limited warranty period. Even though many consumers speak highly of these vacuum cleaners, if your vacuum does not work properly or stops working altogether, you can return it to the manufacturer. If the manufacturer examines it and finds any defects, it will pay to either replace or repair your vacuum. The only price you have to pay is the cost of shipping. The warranty details can be found in the vacuum's user manual for easy reference. |
| Accessories | Shark focused much of its attention on the Rocket Powerhead's brushrolls in order to boost each model's suctioning power. The AH400's All-Surface brushroll is undeniably efficient. Even better, the brushes can be removed at the vacuum's brushroll garage if you need to clean them. The more deluxe equipped AH401, AH452 and AH452W's have interchangeable All-Surface and Gentle-Touch brushrolls, so one must be stored while the other is in use. In order to make storage easy, Shark designed a brushroll holster for these three models. This click-and-strap handle holster allows you to quickly change the brushroll to suit the type of mess or floor you are cleaning by simply taking one brush out of the brushroll garage, putting the other brush in the garage and slipping the one you don't need at the moment into the secure holster. Thanks to the holster, you will always have instant access to the brushes. Unfortunately, there aren't any other accessories to report, mostly due to the very nature of this appliance. |
| Special features | Height adjustment - Thanks to the telescopic handle (only for models AH452/AH452W). LED Lights - Only for models AH452/AH452W. Brushroll Garage - easy brushroll access. Instead of putting the vacuum cleaner on its side or back to reach the brushroll, the brush can be taken out at the top of the vacuum's head. You don't have to remove screws and struggle with a tension belt. All you need to do is pull the vacuum's "pull" tab, and the brushroll comes out instantly. If you need to cut away hair and string from the brushrolls, the grooves in the brushes reduce the amount of time you spend snipping away. You can also rinse and air dry the All-Surface and Gentle-Touch brushes before you push on the “pull” tab, align the brushroll into the garage and click to lock them in place. Pop-up dust cup - easy bin access. Suction release button - located on vacuum's floor nozzle, you can use this button to decrease the suction and prevent sucking up the edge of an area rug into the vacuum cleaner. Indicator light - located at the wand's base, this feature helps you identify and troubleshoot suctioning issues. A solid green light means the brushroll is in working order. If the light is solid red, you need to turn off the vacuum and clear out any objects causing a jam. On the off chance your vacuum is overheating, the light will blink red. If this happens, it's important to turn off the vacuum cleaner right away and let it cool for 45 minutes. After it cools, clean the filters and check for jams in all areas before restarting the vacuum. However, if you don't turn it off right away and the vacuum gets too hot, don't worry - each model has an automatic shut-off thermostat to keep you safe. |
| Usability | The vacuum's ease of use starts at assembly. As soon as you open the box, your vacuum will be up and running in a matter of minutes, all without the use of any tools or long, complicated instructions. The models' swivel steering makes it easy to maneuver the vacuum cleaner around corners, under tight spaces and throughout hard-to-reach places. The Powerhead is a pound heavier than the HV322, but this shouldn't really matter, since most of the weight is located on the floor. All four models are easy to move too thanks to their maneuver-friendly dimensions. The AH400 and AH401 have a cord length of 25 ft, while the other 2 units have a power cord 30 ft long. If you want a vacuum with height reach flexibility, you might be more interested the AH452/AH452W which come with an adjustable telescoping wand. This wand requires little effort to adjust. Look for the “height adjust” button directly on the handle. Press this button and pull up or push down to make the handle as tall or short as you need it to be. Unlike some other vacuums, the Rocket Powerheads can swiftly transition from carpet to bare-floor cleaning with the handle's fingertip controls, and when it's time to put the vacuum away, simply lift up and carry it by the convenient carrying handle. Powerheads come in three bright, fun colors of purple plum, green emerald and blue plasma. |
| Price | For what it offers, you will definitely be surprised by its price. |
Shark Rocket Powerhead model comparison: AH400 vs AH401 vs AH452 vs AH452W
While the AH400 is impressive for a base model, if you want a little more cleaning power, take a look at Shark’s other three Rocket Powerhead models. The AH401, AH452, and AH452W not only come equipped with the same All-Surface brushroll found on the AH400 but also feature a Gentle-Touch brushroll, both of which are interchangeable. The All-Surface brushroll has stiff bristles, and it can be used on a LO or HI setting. These bristles are meant to lift dirt that is buried in between a carpet’s fibers. On the AH400 model, the All-Surface brushroll can be used on tile, hardwood, and other hard floors.
However, on the other three models, the All-Surface brush can be switched out for the Gentle-Touch brushroll, which has soft bristle strips designed to remove dirt, dust, and debris from area rugs and hard surfaces, allowing you to suck up hard-to-remove particles while protecting beautiful hardwoods and tile. You can also use the Gentle-Touch brush to quickly pick up surface crumbs on carpets or area rugs. If you need to pick up heavy, large debris, pop the Gentle-Touch brush in and run the vacuum on LO, and if you need to remove loose or stubborn dirt, set the vacuum to HI.
Here are the other differences between the Powerhead models:
| Shark Rocket Powerhead AH400 | Shark Rocket Powerhead AH401 | Shark Rocket Powerhead AH452 | Shark Rocket Powerhead AH452W | |
| Aspect |  |  |  | |
| Power Cord Length | 25 ft | 25 ft | 30 ft | 30 ft |
| On-board brushroll storage holster | no | yes | yes | yes |
| Interchangeable brushrolls | no | yes | yes | yes |
| Telescopic wand | no | no | yes | yes |
| LED lights | no | no | yes | yes |
| Price | n/a - around $160 | Price not available | Price not available | Price not available |
Shark Rocket Powerhead vs Shark Rocket Deluxe Pro
| Shark Rocket Powerhead AH452/AH452W | Shark Rocket Truepet/Deluxe Pro HV322/HV323 | |
| Aspect | |  |
| Suction power | Better suction power - approx. 20% more suction power than HV322/HV323 | Good suction power |
| Accessories | no accessories | Lots of accessories: extension wand, motorized pet hair brush, crevice tool, Hard Floor Genie, dusting brush and others. |
| Price | Price not available | $179.99 |
Positive opinions
With all of the features it has, there are many reasons users give this vacuum a lot of praise. Those who own the AH401, AH452 or AH452W say that the All-Surface and Gentle-Touch brushes are easy to change, and the option of having two different brushes allows them to efficiently pick up dirt on carpets and prevent scratches on hardwood floors without the need to have a secondary hard-floor cleaner. Powerhead owners also find that the engineering of the Gentle-Touch brushroll keeps dirt from being flung back out onto a hard surface. People also like how effectively the combined suction and high speed work on carpeted areas.
Negative opinions
Even though these vacuums are able to thoroughly clean carpets, rugs and hard floors, a lot of Shark Rocket Powerhead owners feel that these models are lacking in terms of attachments and extensions. Without a removable wand that extends, users are unable to reach cobwebs on the ceilings, and without attachments, it is difficult to vacuum the staircase. A few people feel that the LO setting is not powerful enough for some of their suction needs. One user also mentioned that it was awkward the first few times she vacuumed because much of the vacuum’s weight is concentrated at the front of its head, so her vacuum’s back wheels would lift up when she reversed the direction of the vacuum; however, she also said that the vacuum’s maneuverability was excellent after she got used to the feel of her Powerhead.
Conclusion and VGM (VacuumsGuide.com Mark)
The most desirable vacuum cleaners are those that fit multiple purposes, require little time to maintain and are easy to move and control. The AH400, AH401, AH452 and AH452W Shark Rocket Powerhead have all of these features. The biggest negative aspects of the Rocket Powerhead is that it doesn’t come with a detachable hose and crevice attachments. Even so, the vacuum’s suction power and control rival that of higher-priced models. Plus, the innovative design of its brushroll garage and seamless transition from carpet to the hard floor make the Powerhead worth having as your main vacuum cleaner. Here’s my rating:
As you notice, the VGM is fairly similar to the one received by the HV320 series. So, what do you think about the Powerhead? Would you buy one of the models? Need more info? Have one already and care to share your experience with us? Looking forward to talking with all of you; please use the form bellow.
Jason Roberts
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Rebecca Casey says
I like the light weight of the Shark Rocket Powerhead, but deep cleaning is important also. How does the suction of the Shark Rocket Powerhead compare to say, the Shark Rotator Professional?
Jason Roberts says
Rotator has a slightly higher suction power. The deep-cleaning capabilities are better in the case of 750 series.
Linda says
Thanks for the detailed info. Since my wrist problem, I am looking for something light. I do not like chores. I figure if it is light and easy to use, I will vacuum more. I am going to buy the AH452 model. But what is the difference between AH452 and AH452W?
Jason Roberts says
There’s no difference, the 2 products are the same. The AH452W can be bought directly from Shark’s official website, while the AH452 can be bought from Amazon, BB&B and Kohl’s. If you buy AH452W directly from Shark’s website, you’ll get lifetime VIP warranty and a portable vacuum cleaner called the Power Pod.
Brett says
Not quite correct, if buying direct from Shark you have the *option* of a lifetime warranty for an additional $40, otherwise it’s the standard 5 yr warranty (just bought one myself). It does come with a Power Pod portable hose vacuumed with extensions for an additional $25 (separate shipping and handling).
That said, I love the way this vacuum works on hard surfaces, which is what I bought it for; it’s arguably the first vacuum specifically designed with hard surfaces in mind which actually works well. The two separate roller speeds (instead of two separate vacuum speeds) is inspired and the way all vacuums should work, low speed is perfect for not scattering debris everywhere (works great with cat litter and Cheerios) and high speed works well to “buff” the dirt off area rugs, even with the gentle bristle roller.
Jason Roberts says
Sorry about the confusion, you’re right.
Mari says
I just purchased this from the Shark website and received the VIP Limited Lifetime Warranty at no additional charge.
Tony says
Hi Jason –
I just purchased the unit directly from Shark.
AH452W “exclusive offer” for $199.75 – portable vacuum, free shipping on the main unit, Lifetime Warranty included for no extra cost.
PLUS, I used a promotional discount code which saved me more than the price of S&H ($24.95) on the portable unit.
Vicky says
Brett, what were the S&H charges for the pod??
Jason Roberts says
$25.
Shauntelle says
Do you know anything about the power pod that it comes with. I am having a hard time finding that information.
Thanks you
Jason Roberts says
Sure, the product is called Shark NP317W, which is very similar to Shark’s Lift Around Portable Vacuum NP319E. Weights only 6 lbs and has a very good suction power. It’s a unit designed for above the floor cleaning. Comes with 3 tools: a pet upholstery tool, a dusting brush and a 5” crevice tool. Additionally, you can purchase other accessories. The noise produced by this unit is surprisingly low.
Lori says
I really can’t decide between the Rocket ultra light, tru pet, deluxepro or the Powerhead. I have medium pile carpet, tile, vinyl plank flooring and various low pile rugs. We have pets. I just want it to work well on all surfaces. I have a shark lift away that is several years old and still going strong. It is poor as far as hard floor cleaning even though I can turn the brush off, it just doesn’t pick up well on hard surfaces. I use a canister for the hard floors but I want an all in one so I don’t have to switch in the middle of cleaning. I’m not quite sure I would be okay with not having attachments, but I guess my main concern is cleaning power on all surfaces. What would you recommend?
Jason Roberts says
The Rocket Truepet is the most versatile. The Powerhead work best on hard floors. In you case, given the pets and flooring profile, I’d go with the Rocket Truepet, but would also seriously consider the Rotator Truepet.
Anna says
How does this do with laminate flooring?
Jason Roberts says
Perfect, it’s in my top vacuums for bare floors.
Cris says
Bought a Powerhead for my wife at Wal Mart primarily because of the low weight felt at the handle. I always was confused why vacuum cleaner manufacturers felt like it was good ergonomics to make the user hold the weight of the motor in their hand. She loves it. She said that everyone needs one of these in their home. The amount of dirt and dust this thing pulls out of a carpet is absolutely amazing.
NOTE: The model at Wal Mart does NOT include the hard floor brush roll. It does not have the headlights (not a big problem issue). Does not include the Power Pod or any other accessories. All you get is the vacuum with the carpet brush roll. You can buy the hard floor brush roll from Shark. But the one at Wal Mart cost less than the one from Shark.
Michelle says
I just bought purple model from Walmart yesterday as well. Wow just wow. That little shark poverhead is perfect for me and now I can even teach my son to use it. It’s so simple but can tell a big difference in carpet. Son has asthma and allergic to dust this should be a big help love the simplicity of this model. No tripping over hoses and I can carry it as I’m only 5.3 and 111 pounds this thing is better than I expected. And cheaper at Walmart than anywhere I found. But they only had that one purple modEl. I got it for 149 and I’m pleased.
Pete E. says
Just bought the newer version of the Shark PowerHead (the AH452) with the telescoping handle/wand).
I wanted that feature to do our carpeted stairs.
But we bought this Powerhead for cleaning our downstairs…have bamboo flooring and ceramic tile there…no carpets.
Have had it for a week now and love the PowerHead. It really cleans the hard-flooring well and even removed lots of dirt/debris from the small cracks between each bamboo floor plank. After vacuuming, we did a wet mop & dry. The mop water was pretty clean which means the PowerHead did a good job vacuuming up the fine dirt/dust which would make the mop water in the past turn brown in color very quickly.
Dust cup is small but you just take a quick minute to empty it out and back to vacuuming again. Clean the dust cup outside into a small plastic bag for better containment when emptying out the dust cup.
The motorized head is small; and we wanted that so we could vacuum under sofas, easy chairs, and even our beds without moving furniture. Noise is surprisingly tolerable.
After we finished the downstairs, I used the PowerHead on our carpets upstairs and only 2 days after we had vacuumed with our Oreck upright, bag vacuum.
The PowerHead was also very good on the carpets. The carpet roll-brush really lifted the nap of our carpets and did a thorough cleaning. I was surprise how much cat hair, cat litter, and white dust was picked up by the PowerHead…only 2 days after we had just vacuumed with our other machine.
For the entire upstairs, I did have to empty the small dust cup 3 times because of its small size…but with the thorough job of vacuuming the carpets upstairs, I did not mind the very short time it took to empty the dust cup.
I was really surprised how well it does on our carpets…which is what is called a “medium pile”.
The PowerHead on carpets almost drives itself and is so lightweight and easy to use…it might just become our primary vacuum for our carpets too.
Getting under the beds was sure joy. Our Oreck cannot do this. The motorized head of the Oreck can but the “inflated” bag swells up with the machine is one and then it does not allow the vacuum to get underneath the beds.
Glad the PowerHead can get under our beds and sofas.
Bought this Powerhead directly from Shark…got the small lift-around cannister vacuum (for S&H costs only) and that is now my “garage vacuum” for car cleaning days.
We are glad we made the purchase of the PowerHead.
Jason Roberts says
Thank you for the input Pete, both me and my readers appreciate this!
Karen Robinson says
Very interesting information. Do any of these come in a cordless model?
Jason Roberts says
Unfortunately, they don’t. The only cordless vacuum from Shark is the Freestyle model.
Karen Robinson says
Thank you for getting back to me so quickly. I read all of your article and all of the replies and decided to get the corded Shark to do the best job on my porcelain floors.
Glenn McCullough says
My biggest concern is cleaning under my bed. Only 4-5″ clearance between carpet and frame. With Powerhead do the job. I’m living with a ’70s VAX now, so almost anything would be better. Glenn
Glenn McCullough says
I finally have all the answers I need. Thanks.
Jason Roberts says
It will not fit in a 5″. It will work from 7″ up.
Joyce says
Just saw the infomercial from Shark about the Powerhead Vac with a bonus of a separate ‘above ground’ vac. They did not specify what model of PHV this was, but I am thinking it is the newest, as the price is approx $200, plus the xtra above floor vac.
My question is that I am not sure what vac would be best. I have 3 cats and 1 golden puppy. We are currently renting, and have mostly hard floors with high beam wood ceilings/beams that are constantly collecting/releasing dust, some area rugs (most low pile; one high/thick pile, which is a bear to clean!), and dust EVERYWHERE, on every surface. A dust allergy sufferer’s nightmare! 2 of us have dust allergies (mites), and two of our cats have developed coughs/allergy issues since moving to this house. I must wipe down the entire stove top, including all around each gas burner, at least once a day, and within a couple of hours I find dust on it again….dust settles on top of all kitchen cabinets en masse, and is too high up to reach without a step ladder. So much dust in the air that despite vacuuming the house, I often turn on the vacuum, lift the wand in the air, and just see the dust getting sucked up into the hose, but you could stand there all day and NEVER get it all! It also sticks to the walls, cabinets, and ceiling. Outside it is rural with dirt everywhere….paved road, but no sidewalks. Cars parked on dirt….dirt and dust everywhere; lots of trees: pine, oak, redwood. Looks nice, but dirt and dust everywhere….very frustrating!
I have had health issues, so need a lightweight, powerful, efficient, and fast unit, so I don’t spend too long cleaning/vacuuming.
What unit do you feel is best? I noticed the power vac advertised has no on board attachments, but does come with the other vac for above surface cleaning. A bit inconvenient and don’t know if the xtra vac is strong enough/powerful enough. I do like the ease and weight of the power vac though….not sure what to select that would best fit my needs.
Please advise….thanks so much for your time!
Jason Roberts says
Hi Joyce, the Powerhead is mostly thought for people who need to vacuum bare floors and carpets. Any above the floor task, including vacuuming stairs or reaching into crevices between walls and furniture is not doable with this unit. While the handheld is very nice, I don’t think this is the best vacuum combo for your case. First of all, if you have all that dust inside your house, you really need to get an air purifier. Secondly, I would invest into a commercial vacuum cleaner unit, because you will really work it out. Check out either the Oreck Commercial U2000RB2L-1 or the Hoover Commercial Hush Tone CH54013.
Lynn says
Crap vacuum had it 3 weeks brushes dont move shark offered me 50 bucks refund no thanks I have been a shark buyer for 10 years never again
Joe says
Why didn’t you take advantage of the 90 day full money back guarantee?
Bill Martin says
Thanks for your excellent review.
I am interested in purchasing a lightweight vacuum for a 75 year old woman who has a problem with her back. From past experience, she feels that a commercial or standard vacuum over 10 pounds would be much too difficult for her to easily use. The home has Berber carpet.
I’m curious if you think the Shark Rocket Powerhead AH452 with the Gentle-Touch brush set to either LO or HIGH speed would do a moderate job of cleaning, but with its soft bristles not harm the Berber. I’m concerned that the Shark Rocket with the motor on the handle might not be best for her.
Thanks in advance for your help and any suggestions.
Jason Roberts says
The Powerhead with the Gentle-Touch on Low speed works great on sensitive carpets, including berber, wool and even animal fur.
Mike F says
Just received the AH452W directly from Shark’s website with lifetime VIP warranty and above floor vacuum. Tried it immediately and I cannot believe how easy it is to vacuum. Vacuumed two days ago with our Oreck and can’t believe how much dirt and dog hair was in the dust cup. Hopefully I never need the warranty but happy that I have a lifetime warranty.
Beth says
How does the noise compare to other models? I am looking for one that is not so loud.
Jason Roberts says
If you want to compare it with other Rocket versions, the noise is similar, a bit lower actually (makes about 75db).
Elaine says
The comment “It will not fit in a 5″. It will work from 7″ up.” that you mentioned, is that for all models? It looks like the 452s have a lower profile.
Jason Roberts says
All the models have the same design, same body.
Tracie Sentiger says
I have the Shark Rocket Powerhead, this is the second one I have had to get, the first burned out on my third use, and now the second one the brushroll won’t work light doesn’t come on. Its brand new still just used a few times and I keep it clean. I’m done, loved the vacuum because its so lightweight and was everything I looked for, but they just don’t work!
Shannen D. says
I am looking for a vacuum for my RV which has vinyl flooring and carpet plus carpeted stairs. Does the AH452 have a removal wand or just a telescoping one that lowers for storage?
Jason Roberts says
The handle can’t be removed, but it can minimize to the height of the box package, which is about 40 inches.
Kelly says
Hi I would like to know which model is best for tile floors, 4 dogs and a new house with mud landscaping lol. I have bought a little vacuum for the floors but does not work at all or just scatters it everywhere, so my go to for the problem is my shop vac and that’s just a pain but it’s what does the trick. So mainly I’m looking for the best model for pet hair, fine dirt, dirt chunks, and any other debris. Thanks
Jason Roberts says
If you’re referring strictly to Powerhead models, the most complete one is the AH452. Don’t worry, it handles even the toughest chores.
Glenn says
I did it and first use was great. However, if they have a 5 year warranty
why don’t they need your warranty info? No serial # or anything. How will they be of any help if you have a problem?
Jason Roberts says
You can fill in the serial number which you can find on the device itself.
Debbie says
Does the Powerhead have an exhaust? Where is it located?
I appreciated all the comments and answers in your guide. Thank U.
Jason Roberts says
The exhaust is located under the silver grill, on the nozzle.
Michael Pietrzak says
Great review! Love the website. I am the vacuum user in my family so I like to research my options carefully. Glad I came across this review because I was about to purchase a Shark Rocket model.
I have a Shark liftaway that I purchased from QVC and I love it. So much more powerful than my old Dyson.
One accessory that I enjoy is the vacuum head with the attachable (velcro) dust mop (think swiffer) area at the back.
Would this model with its “gentle touch roll” eliminate my need for a dust mop piece? I have concrete floors and in a matter of days, dust collects in the less traveled areas and looks ugly.
Thanks!
Jason Roberts says
Well, if you vacuum it, it will go away, however, I think you will still need to do a bit of a sweeping every once in a while.
Lee Roller says
We purchased the Rocket Powerhead on 1/12/2016. One of the biggest selling points for me was the Free VIP Limited Lifetime warranty including free shipping both ways for warranty claims if I purchased it directly from Shark Ninja. The website and the infomercial both promoted this free lifetime warranty and free shipping very prominently. The infomercial touted it as being “unheard of”. The free Shark liftaround NP317W was another big plus for ordering directly from Shark Ninja.
At checkout I chose to upgrade my purchase to include the pet and dust accessory kit for an additional $39.95 plus $9.95 S&H. All told with my purchase, S&H on the “gifts”, sales tax and the Pet/Dust accessory upgrade (plus S&H) it came to just over $293.
On 1/19/2016 I received the AH352W Rocket Powerhead and the NP317W LIftaround.
The AH352W worked like a champ for just over 90 days and then today the brushroll stopped spinning and the indicator light went dark. So I called Shark and it all went down the toilet from there.
I was told I had two options. They could send me a new unit and that would immediately reduce my warranty to 2 years. from 5 years. The other option would be to return it at my expense and have it repaired and returned.
WHAT?!?! A year warranty reduced to 2 years if they replaced it? And I paid shipping if I returned it but the warranty was still ONLY 5 YEARS???
What happened to the VIP Limited Lifetime Warranty and the Free Return Shipping???
The rep swore up and down that they did not offer that. That my warranty was only 5 years and that the return shipping was not prepaid. I asked to speak to a supervisor and was told that one would call back within 24 hours.
Well, within an hour a “supervisor” called back and insisted that I did not have the VIP Limited LIfetime warranty. I told her the offer was still on their website and infomercials and she said that was the current offer. That it had changed several times since my purchase in January and that I had not received the Lifetime Warranty or Free Return Shipping.
I went ballistic since I was being told that I was not offered or entitled to the very things that had closed the deal for me I said I’d just return the whole thing for a refund but she responded that since it had been over
days I was not entitle to a refund any longer. So I told her I would just dispute it through my credit card company then. She said essentially, “well go ahead and do that then”.
So that’s where I’m at. I just got off the phone with Capital One and we’ll see if anyone does right by me.
But I will never, ever purchase a product of any sort from Shark Ninja. I was baited, switched, rode hard and put away wet.
Jason Roberts says
Thanks, I’m trying to make an article on the customer service of each producer of vacuum cleaners, so your input comes in handy. If you have the receipt from your purchase, you can take a photo and send it to Shark’s representatives (if you may want to initiate another contact, although from your story, I guess you don’t).
Tony C. says
After reading this comment, I was concerned about my warranty. So I checked my invoice.
It specifically lists the VIP Lifetime warranty.
So hopefully, if you send customer service a copy of your invoice, that should straighten everything out…
Hopefully…
Thomas F Breese says
Seems to minimize the filtration (or lack there-of). Hard to find any information about type of or rating for the filter(s). Is there HEPA or similarly effective filtration?
Jason Roberts says
The filter is not HEPA. When it comes to filtration efficiency, I’ve rated this vacuum with an 8 out of 10. Allergy sufferers should focus on other models with better filtration.
Victor Clay says
This article is great! it answered all my questions. Checkout out this video if you want to see how the Vacuum performs:
http://www.bedbathandbeyond.tv/Seasonal-Spring-Cleaning/Shark%C2%AE-Rocket%C2%AE-Powerhead-The-Next-Evolution-in-Vacuuming/6667601–66102209